Returns Policy 

We guarantee to refund any item you are not completely happy with when you return it to us in original condition within 14 days of receipt. Items must be in good condition, unopened, and with all packaging intact. Unfortunately, we cannot offer refunds for items that are damaged or do not meet these criteria. 

Refunds will be credited to your original method of payment and will take up to 10 days to process upon receipt of the returned item(s). A printed copy of the purchase order will be acceptable as proof of purchase. 

For safety reasons, we cannot offer refunds on products that have been opened or used, unless they are faulty or unfit for purpose. Please note, if you have purchased our products through another reseller, please contact them directly, as we cannot process returns for items bought elsewhere. 

How Do I Make a Return? 

Contact Us: 

Email info@cerashield.co.uk or call 07966 455538 to request a return, explaining the reason for the return. 

Approval: 

Once your return is approved, you will be issued a return reference number. 

Return Items: 

Send the product(s), along with a copy of the printed return approval, your contact details, and proof of purchase, to: 

CeraShield UK Ltd
Unit 14
Torr Quarry Industrial Estate
East Allington
Devon
TQ9 7FA 

 

Exchanges 

We are happy to offer exchanges as an alternative to refunds. Please follow the same process outlined above and specify that you would like an exchange when requesting a return. 

Refund of Delivery Charges 

If we have made a mistake with an item sent to you, or if the item is faulty, damaged, or of unsatisfactory quality, we will refund the delivery charges you paid to receive that item. However, if the item was sent with other items, you are not returning, we cannot refund the delivery charges.